1. Service Description
SIPtech PBX provides Cloud Hosted Private Branch Exchange (PBX) and Voice over Internet Protocol (VoIP) telecommunications services. By accessing or using our platform, services, or equipment, you agree to be bound by these terms.
2. 99.99% Service Level Agreement (SLA)
SIPtech guarantees a minimum network uptime of 99.99% per calendar month for core SIP signal routing and voice transport, excluding scheduled maintenance windows notified at least 48 hours in advance.
3. Emergency 911 Dialing (E911)
VoIP E911 service operates differently than traditional analog 911 lines. Subscribers are responsible for registering and updating the physical address location of every active extension to ensure emergency services route accurately.
4. Privacy & Data Security
SIPtech employs TLS signaling and SRTP voice media encryption. We do not sell call detail records (CDRs) or personal subscriber information to third parties under any circumstances.
5. Billing & Subscription
Services are billed on a recurring monthly or annual basis depending on your selected tier. Subscriptions may be cancelled at any time prior to the next billing cycle without penalty.